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DIAL3D
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Solution

An AI admissions call center, built for treatment centers.

Every inbound admissions call answered in under two seconds, qualified, insurance-verified, and warm-transferred to a human admit counselor with the full context attached. No menu trees. No voicemail. No "call us back during business hours."

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The problem

Treatment centers miss 25–38% of inbound admissions calls.

After hours, lunch, shift change, weekends. The call that decides whether someone gets help today rings out — and the patient calls the next facility on the list. The cost is measurable: typical admit value, typical call-to-admit ratio, and missed calls compound across a multi-facility operator.

Source · DIAL3D operator benchmark · 142 admissions lines · 2025

What good looks like

A modern admissions function with AI in it.

Built around the same admit-line patterns multi-facility operators already run — just no longer constrained by who's at their desk at 2 a.m.

Every inbound call answered

First ring, under two seconds, in your facility's voice. No menu tree.

Live insurance verification

40+ payors checked during the call. Result read aloud, CRM-logged.

Warm transfer to a human

Counselor picks up with the full call context already on screen.

After-hours coverage

Configurable: lead capture, callback, on-call clinician, or 988 routing.

Crisis-line protocol

Active-risk language gets a sub-three-second human handoff.

42 CFR Part 2 compliant

Disclosure handled in the script, consent in the recording, structured CRM record.

Calculator · live math

Run the math on missed calls

Plug your monthly call volume and miss rate in. See what every unanswered admit-line call is costing you, per month and per year.

Open calculator
FAQ

Questions about this solution, answered straight.

If we don't have an answer, we'll tell you who does.

Email our admit-line team
Is this really an admissions call center?
Yes — and it does as much or as little as you want. Take a message and warm-transfer to your counselor. Or run the full workflow end-to-end: first answer, qualification, VOB, clinical-fit screen, pre-admission paperwork, scheduling, warm transfer. You configure the scope per facility, per call type, per time of day.
How fast can we set this up?
Most single-facility programs are live within two business days. Multi-facility rollouts run 3-6 weeks depending on EHR + telephony complexity.
Do we lose call-center BPO billing efficiencies?
Most BPOs cost $2-4 per minute of agent time. DIAL3D is $0.44/min on the Professional plan. The math closes on the first 2,000 monthly call minutes.
What about Spanish-speaking callers?
English and Spanish are production-ready. The agent detects language on the first turn and continues. Additional languages on request.
Will our admit counselors trust this?
Counselors trust the warm-transfer quality, which is what we engineer for. The handoff includes the caller's name, payor, level of care, and clinical-fit notes — pre-filled.
What happens if a payor isn't supported?
The agent captures policy details, marks the record "unverified — counselor to confirm," and warm-transfers anyway. No call is dropped because a payor is out of catalog.
Does this work for non-residential programs (IOP, PHP)?
Yes. The script and routing logic ship pre-configured for residential, IOP, PHP, and detox. Levels of care are configurable per facility.
Is the call recording kept by DIAL3D or by us?
Recordings live in your tenant, on your retention policy. Default is 90 days; you can shorten or lengthen.
Related

Related products + solutions.

Voice Agent

The voice agent that runs the admissions line.

Voice Agent

Agent Assist

Real-time coaching for your human admit counselors.

Agent Assist

24/7 Call Coverage

After-hours, overflow, weekend coverage — without a night shift.

24/7 Call Coverage
Next step

See your real admissions call patterns answered by DIAL3D.

Thirty minutes. We run real scenarios — Aetna PPO detox, BCBS HMO IOP, 2 a.m. crisis line — and show you the CRM record at the end of each call.

Call (855) 715-0051 Try the chat Book a demo See pricing

More case studies

Read the Maryville Integrated Care case study — 75+ years of New Jersey behavioral-health expertise, now running DIAL3D on multiple lines.

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