DIAL3D vs Further: Side-by-side.
Further (talkfurther.com) originated as the AI sales-and-marketing platform for senior living and launched a dedicated behavioral-health product line with a Virtual Admissions Agent and Admissions Voice Agent. DIAL3D is built ground-up for behavioral health admissions — 42 CFR Part 2 disclosure handling, a crisis-language model trained on SUD presentations, and native BH-EHR connectors (Kipu, KipuCRM, Sunwave, Lightning Step). The two products now overlap in market; this page is the operator-level difference.
Last reviewed · May 20, 2026 · Written by Donald Prince · All competitor claims sourced from talkfurther.com public pages
TL;DR
- •Both serve behavioral health. DIAL3D is purpose-built for BH admissions. Further has a dedicated BH product line with Virtual Admissions Agent + Voice Agent live, and Training + Alumni agents marked Coming Soon. Further's primary customer base remains senior living ("6,500+ Senior Living Communities").
- •Pricing: DIAL3D: Trial free / Professional $2,000/mo / Enterprise custom. Further: pricing not publicly listed; offers a "60-Day Test" pilot per their BH page.
- •DIAL3D differentiators (publicly verifiable): 42 CFR Part 2 disclosure handling (not documented on Further), native BH-EHR integrations (Kipu, KipuCRM, Sunwave, Lightning Step — none listed on Further's integrations page), SUD-specific crisis-language classifier, public pricing with a free Trial.
Side-by-side, honest.
Every Further claim below links to the talkfurther.com page where we sourced it. Where we can't verify a claim from public Further pages, we mark it "?" instead of guessing.
| Feature | DIAL3D | Further |
|---|---|---|
| Purpose-built for behavioral health admissions | ✓ | ~ source |
| 42 CFR Part 2 disclosure + consent capture | ✓ | ? not publicly documented |
| SUD-specific crisis-language classifier + 988 routing | ✓ | ? not publicly documented |
| Live insurance verification (VOB) on the call | ✓ 40+ payors |
~ collects insurance info — VOB timing not specified |
| Warm transfer to a human counselor | ✓ < 3 seconds |
~ "frictionless handoffs" — timing not specified |
| Kipu / KipuCRM integration | ✓ | — not on integrations page |
| Native Sunwave / Lightning Step / BestNotes connectors | ✓ | — not on integrations page |
| Salesforce integration | ✓ | ✓ source |
| HubSpot integration | ✓ | ✓ source |
| HIPAA compliant (public claim) | ✓ | ✓ source |
| BAA included on every plan | ✓ | ? not publicly documented |
| Public pricing | ✓ Trial / $2,000 / Custom |
— contact-sales only |
| Free trial / pilot offered | ✓ 100 voice minutes |
✓ "60-Day Test" — terms not specified |
| Voice agent (live) | ✓ | ✓ Admissions Voice Agent |
| Chat / Web conversation agent (live) | ✓ | ✓ Virtual Admissions Agent |
| SMS agent (live) | ✓ | ✓ AI SMS Agents (general product) |
| Agent Assist (real-time prompts for human counselors) | ✓ | ~ Training Agent marked Coming Soon |
| Alumni / outbound re-engagement | ✓ | ~ Alumni Agent marked Coming Soon |
| Primary customer base | Behavioral health (SUD + MH) | Senior living "6,500+ communities" |
What each costs.
DIAL3D
Trial plan (100 voice minutes, BAA included), Professional at $2,000/mo (5 agents, 10 numbers, $0.44/min, Salesforce + web chat + outbound), Enterprise custom for 5+ facilities. Published per-minute overage. No setup fees.
Further
Further does not publish pricing on their site. Their behavioral-health page advertises a "60-Day Test" pilot and a contact-sales motion. Modules across their platform include AI Phone Agents, AI SMS, AI Web Conversations, Marketing Automation, AI Call Tracking, Tour Scheduling, Analytics, and Pricing Assistant — actual cost varies by facility count and module mix, and is not disclosed publicly.
? Per-month and per-minute rates: not publicly documented
Which one is right for you?
If Further is genuinely the better fit for your situation, you should use Further. Here's how to decide.
Choose DIAL3D if…
- ✓You run admit lines at addiction treatment, mental health, detox, IOP, PHP, sober living, or telehealth behavioral health programs.
- ✓You need 42 CFR Part 2 disclosure language and consent capture handled inside the script.
- ✓You need a crisis-line protocol that recognizes SUD-specific active-risk language and warm-transfers to a clinician in under three seconds.
- ✓You want public pricing, a free pilot, and a BAA on day one.
- ✓You're on Kipu, KipuCRM, Sunwave, or Lightning Step and need native, BAA-covered connectors.
Choose Further if…
- →You operate senior living, assisted living, memory care, or CCRC properties (their primary base of 6,500+ communities).
- →You run a BH program where 42 CFR Part 2 isn't part of your scope (e.g., mental-health-only programs without SUD diagnosis or treatment), and you don't run on a Kipu / KipuCRM / Sunwave / Lightning Step / BestNotes stack.
- →You're already standardized on the senior-living tooling Further integrates with (Yardi, RealPage, Eldermark, Welcome Home, Move N — full list).
- →You value Further's Pricing Assistant module for senior-living tour quotes (not part of DIAL3D's product).
- →You want Further's marketing-automation layer (email nurturing, marketing attribution dashboards) more than admit-line ops — their product was built marketing-down, ours was built admit-line-up.
What changing vendors looks like.
Most operators run DIAL3D in shadow mode for 1-2 weeks alongside their existing setup before cutting over. The agent answers calls but transcripts are reviewed by the team before going live. Phone numbers stay yours; we route inbound to the agent and warm-transfer back to your team.
- ✓Free 30-day pilot — runs alongside your existing setup, no contract to break.
- ✓Phone-number portability — keep your existing numbers, route inbound to DIAL3D.
- ✓BAA executed during onboarding, before any PHI is processed.
- ✓Integrates with Kipu, Salesforce, Sunwave, CallTrackingMetrics, and most other systems by day 12.
Questions about DIAL3D vs Further, answered straight.
If we don't have an answer, we'll tell you who does.
Email our admit-line team