Donald Prince
MBA · CRRA
Co-founder & COO, DIAL3D · Chief Strategy Officer, Guardian Recovery
Behavioral health · Addiction admissions · AI operations
About
Donald Prince is a co-founder and COO of DIAL3D, the AI voice and admissions platform purpose-built for behavioral health treatment centers. He is also Chief Strategy Officer at Guardian Recovery, a multi-state addiction treatment operator where he has run the admissions function across detox, residential, IOP/PHP, sober living, and aftercare programs.
DIAL3D started as an internal tool inside Guardian Recovery — built to answer the 25–38% of inbound admissions calls the human team couldn't get to fast enough. The first version went live in 2025; the platform now operates the admissions lines for treatment centers across multiple states.
Donald writes on the operational realities of running an admit line, the cost math of a missed admissions call, and the regulatory architecture — HIPAA plus 42 CFR Part 2 — that distinguishes behavioral health AI from horizontal voice-AI tools.
Credentials
Master of Business Administration
University of Florida · Conferred May 7, 2024
CeDID-verified electronic credential · UF Office of the Registrar
Certified Recovery Residence Administrator (CRRA)
Florida Certification Board · License CRRA.0100775
Issued January 5, 2026 · Valid through June 30, 2027 · CERTIFIED
Areas of focus
Donald writes specifically on the intersection of AI and behavioral health admit-line operations — informed by years of running the admissions function inside a real multi-facility treatment operator.
- AI for behavioral health admissions
Voice, chat, SMS, agent assist for treatment-center admit lines. - Addiction treatment operations
Detox, residential, IOP/PHP, sober living, aftercare workflows. - 42 CFR Part 2 compliance
SUD records, consent capture, QSOA architecture for AI tools. - Recovery residence administration
CRRA-credentialed operator perspective on sober-living programs. - Cost-per-admit economics
The math behind missed-call cost and AI ROI on the admit line. - Crisis-line protocol design
Active-risk classification and human-handoff architecture.
Published on DIAL3D
- AI for Behavioral Health Admissions: The Complete 2026 Guide
Pillar guide · 3,500 words on regulatory architecture, the four-product stack, ROI math, vendor evaluation. - Why DIAL3D — Built for Behavioral Health, Not Adjacent To It
Positioning piece on the vertical-specific case for AI in addiction admissions. - Best AI Voice Agents for Healthcare 2026 — Honest Ranking
Eight platforms compared with editorial methodology. - Best AI for Addiction Treatment Centers 2026
Vertical-specific buyer guide across voice, EHR-AI, and clinical-scribe categories.
Press & speaking
Selected third-party coverage and speaking appearances — behavioral health operations, technology adoption, and the math behind a missed admissions call.