Answer every call. Verify insurance in real time. Hand off cleanly to your team. Handling thousands of calls a month.
Running DIAL3D voice or chat for:
After hours, lunch, shift change, weekends. The call that decides whether someone gets help today rings out — and the patient calls the next facility on the list.
Voice, chat, SMS, and agent assist — built on a single behavioral-health knowledge base. Deploy what you need; the rest is waiting when you're ready.
A HIPAA-aligned voice agent that answers admissions calls, qualifies leads, and warm-transfers cleanly to your team.
Two-way text and on-site chat that runs the same intake script as the phone, then hands off to a live admit counselor.
Real-time prompts, VOB shortcuts, and call scoring for your human admit counselors. Coaching built into every call.
Three tiers, published rates, BAA on every plan — including the free Trial. Start at zero and grow into multi-facility ops without renegotiating the contract every quarter.
Let us show you why people work with us. 30 days, full BAA on day one.
Growing and multi-site teams. Voice plus web chat, Salesforce-native, real outbound campaigns.
Large and complex organizations. Unlimited everything, full omnichannel, multi-facility management.
Plug in your numbers. The math runs live. Most operators discover the missed-call cost dwarfs the platform cost on inputs alone.
Math: missed calls × call-to-admit × avg admit revenue. Enter your own numbers.
The intake script, the regulatory guardrails, and the warm-transfer protocol are different for an eating-disorder admit than for an adolescent residential program — and different again for an ABA center taking a parent's first call about their child. DIAL3D ships configured for all of it — addiction treatment, mental health, eating disorders, sex addiction, gambling addiction, and ABA therapy for autism.
Detox, residential, MAT, and aftercare — with 42 CFR Part 2 disclosures handled by the script.
For addictionPHP, IOP, and outpatient programs — with intake routing that recognizes co-occurring presentations.
For mental healthMedical-clearance triage, level-of-care decisioning, and family-system intake — built with ED clinicians.
For eating disordersNon-judgmental, shame-aware intake script. Partner-disclosure routing. CSAT-trained warm transfers.
For sex addictionFinancial-crisis triage, family-member intake routing, and state-program (NCPG) self-exclusion handoffs.
For gambling addictionCaregiver-led intake, BCBA capacity matching, ASD diagnosis verification, and waitlist triage tuned for parents under stress.
For ABA & autismTotals from DIAL3D's own call records as of 2 November 2026. They count calls and chats handled for client accounts, outbound included, and leave out internal and test accounts.
AI voice calls and chat conversations handled for client accounts.
Inbound calls handled by the voice agent, around the clock.
Including 2 a.m. crisis calls, holidays, and shift-change gaps.
Pick a scenario. We'll route a live conversation through the same agent your patients would hear. The transcript is yours to keep.
DIAL3D answered the 38% of calls our team couldn't get to. We added 17 admissions in our first month — and our admit counselors finally stopped working through lunch.
Disclosure: Guardian Recovery is affiliated with DIAL3D, so this is not an independent customer result. Donald Prince serves as both DIAL3D Co-founder and Chief Strategy Officer at Guardian Recovery. Outcome figures are Guardian Recovery internal data; methodology available on request.
We integrate with most of the EMR, EHR, and CRM systems behavioral health runs on. Exact capabilities depend on the other system.
Server-side, privacy-filtered conversion sending for behavioral health providers. Comply blocks ad pixels on your site, sends leads, calls and admissions to your ad accounts with patient details filtered out, and proves it with a weekly scan. Privacy policy.
Compliance isn't a tab in our footer. It's the contract every conversation runs against.
BAA available on every plan, including the 30-day free trial.
Disclosure language, consent capture, and recordkeeping handled in the script.
Encryption in transit and at rest, audited access to PHI, and continuous threat detection.
A safety script with the 988 and 911 numbers, and a transfer attempt where your line is set up for one.
Written by admit-line operators, not marketers. The numbers are sourced; the math is shown.
No marketing soft-pedal. If we don't have an answer, we'll tell you who does.
Email our admit-line team